FAQs

We want to make sure you get the help you need as quickly and easily as possible, so we’ve created some handy self-help resources for you. By using these resources, you might even be able to solve your issue without needing to contact your local studio or F45 support – so you can get back to your workout more quickly! But if you still need a hand, don’t worry – our support team is always here to assist you.

MEMBERSHIP QUESTIONS

As F45 is a franchise with each studio independently owned and operated, membership pricing may differ slightly based on location. It would be best to contact your local studio directly for more information on membership pricing. The staff there will be happy to discuss the various membership options available to you! You can find your nearest location using our studio locator tool, here.

To cancel your F45 membership, please contact your local studio. They will provide you with the relevant information and assistance for correct F45 contract cancellation.

As an F45 member, your membership generally can only be used at the studio where you initially signed up. While currently you won’t be able to use your membership at other F45 locations, you still have full access to all the amazing benefits and community at your home studio. If you have any questions or concerns, don’t hesitate to reach out to your home studio – they’re always there to help and ensure you have the best experience possible.

The membership covers 1 location. You will find that once you start training with a gym and become friends with people who train there and the staff you are not likely to change to another gym. If you would like to train at multiple locations most studios offer a 10 pass which you can pre-purchase. Please use the Find a Studio page to contact your nearest studio for pricing.

Ready to switch up your F45 membership in your current studio? No problem! Contact your F45 studio to discuss the options. Our friendly staff will provide you with all the info and assistance you need to make the change.

In cases of F45 studio closure, your membership will automatically be canceled. If you wish to continue your F45 fitness journey, we encourage you to use our studio locator to find a nearby F45 studio. If, for any reason, your automatic F45 contract cancellation doesn’t go through, please reach out to your studio team for assistance. Our support team is also available to assist you with any questions or concerns you may have during this transition period.

SIGN UP/ BOOK A CLASS

You can sign up for F45 by visiting our website and selecting a studio near you. From there, you can purchase a trial offer, membership or class package.

To book an F45 class, log in to your F45 account and select the class you want to attend. You can also book classes using the F45 Training app or via the F45 Training website.

Each studio is individually owned; you will need to use the Find a Studio page to contact the studio to book in your classes and see the timetables.

As F45 is a franchise with each studio independently owned and operated, the class timetable may vary slightly depending on the location. It would be advisable to contact your local studio directly for assistance in booking a class at a time that suits your convenience. The team there will be delighted to help you find a suitable class slot!
You can find your nearest location using our studio locator tool here.

For F45 class cancellation, log in to your F45 account on the app and select the class you want to cancel. Please note that F45 cancellation policy may vary by studio.

FIND A STUDIO

You can find an F45 studio near you by visiting our website and using the studio locator feature. Simply enter your location and you will be provided with a list of nearby studios.

Stay updated on the opening date of your new studio by following them on their social media platforms. They will keep you informed about their progress and provide updates as they get closer to the grand opening. Keep a regular eye on their socials for the latest news!
Find a current open studio near you by using our studio locator tool, here.

If you would like to join or find a specific F45 Training studio, please use the Find a Studio page.

ABOUT F45

F45 Training is a high-intensity, interval-based group training concept that combines functional movements in a 45-minute circuit style session, helping you to achieve your fitness goals whether you are a beginner or expert-level fitness consumer. Founded in Australia in 2013, today, we have approximately 2,000 franchised studios in over 50 countries around the world.

Each class is a HIIT workout, no workout is the same, we offer 3 cardio and 3 resistance days with 1 super circuit that has both resistance and cardio . Please visit the site for the studio closest to you for further updates and class timetables.

Thanks for your interest in learning more about franchising opportunities with F45! We’d be happy to provide more information and answer any questions you may have. Please visit www.f45invest.com

F45 TRAINING APP & LIONHEART HELP

Visit our Member knowledge base to find up-to-date solutions and guides.

F45 Training app Member Knowledge base

Visit our Member knowledge base to find up-to-date solutions and guides.

F45 LionHeart Member Knowledge base

BILLING SUPPORT

To update your billing information, please contact your local studio. They will provide you with the relevant information and assistance.

If your local studio has closed, we would be happy to assist you in finding an alternative F45 studio nearby. We encourage you to check our studio locator tool here. For any billing issues, please contact the respective studio directly as we are unable to process refunds on behalf of franchisees.

Please contact the studio where you signed up for your membership with any billing questions or to change your billing information.

BECOME A TRAINER

Our Franchisees are always on the lookout for amazing trainers to join the family at their F45 studio! To become a trainer at F45, simply get in touch with your local F45 studio. They will provide you with information on the application process and any requirements they may have.
You can find your nearest location and their best contact details by using our studio locator tool, here.

FEEDBACK

Have a suggestion or comment to share? You can submit feedback from inside the F45 Training app, otherwise please contact us here and let us know how we can make your F45 experience even better. Your feedback is invaluable as we strive to provide you with the best fitness journey possible. Thanks for being a part of the F45 family!

MISCELLANEOUS

As we are a franchise with each location individually owned and operated, it would be best to reach out to your local studio directly on this one, who may wish to support your cause.
You can find your nearest location and their best contact details by using our studio locator tool, here.

If you’re interested in sponsorship opportunities, please feel free to send your requests directly to your local F45 studios. They will be more than happy to review and provide further information regarding potential sponsorships.
You can find your nearest location and their best contact details by using our studio locator tool, here.

STILL HAVE QUESTIONS?

We’re here to help. Please click on the link provided and select the option that best suits your inquiry to get personalized assistance and support.

We’re proud to have approximately 2,000 F45 studios worldwide, and we’re always working hard to respond to everyone as quickly as possible. However, with so many members and inquiries, it might take us a bit of time to get back to you. Please bear with us and know that we’re doing our best to help you out as soon as possible!